The evaluation of the quality of mobile applications in Al-Quds Open University

Naji Shukri Alzaza
University of Palestine
Al-Zahra, Gaza, Palestine

Zakaria K D Al Kayyali
Al-Quds Open University
Palestine

The future trend in mobile applications for education will pay more attention to flexibility with high quality. Palestinian students have adequate knowledge of and practice in mobile usage in their daily lives. Also, Al-Quds Open University (QOU) has the necessary infrastructure to implement mobile services in terms of wireless networks and applications. QOU needs to provide flexible mobile education services regardless of time and place. This study aims to evaluate the quality factors in mobile applications among students in QOU. A questionnaire was utilized to measure the quality factors, with 239 students participants of varying ages and from different faculties. The results show that all the participants agreed on the information quality, system quality, and service quality. Regarding the services available on QOU’s mobile application, respondents ranked the Exams Timetable as the most frequently used, followed by GPA and Passed Credit Hours. The results indicate that students are very active in using QOU’s mobile applications; and that they are highly appreciative of the quality factors of the services accessed via the University’s mobile applications. This study indicates the quality factors that management, developers and educators should pay attention to.